Terms of Service And User Agreement

1. Introduction

1.1 Purpose of the Agreement

This Agreement (“Agreement”) governs your use of the products, services, and digital content provided by MRPurna Private Limited (“MRPurna,” “we,” “us,” or “our”). It sets out the terms and conditions under which you, as a user (“you,” “user,” or “customer”), may access and use our website, mobile application, e-commerce platforms, and related services. The purpose of this Agreement is to ensure a clear understanding of your rights and obligations while protecting our intellectual property and maintaining a safe, lawful user environment.

1.2 Acceptance of Terms

By registering an account, accessing, or using any part of MRPurna’s products or services, you confirm that you have read, understood, and agreed to be bound by this Agreement, as well as any other policies referenced herein (including our Privacy Policy). If you do not agree with any part of these terms, you must not use our services.

1.3 Changes to This Agreement

MRPurna reserves the right to modify, update, or amend this Agreement at any time to reflect changes in our practices, legal requirements, or service offerings. Any such changes will be effective immediately upon posting the updated Agreement on our website or app. It is your responsibility to review this Agreement periodically. Continued use of our services after any changes constitutes your acceptance of the updated terms.

2. Eligibility and Account Registration

2.1 Who Can Use Our Services

Our services are intended solely for individuals who are at least 18 years old and capable of entering into a legally binding agreement. By using our services, you confirm that you meet these eligibility criteria. Use of our platform by minors or individuals unable to form such agreements is strictly prohibited.

2.2 Account Creation and Responsibilities

To access certain features, including purchasing products, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach related to your account.

2.3 Account Security and Accuracy of Information

You agree to provide current, complete, and accurate information during registration and to update your information promptly if it changes. Maintaining accurate information is essential for processing orders, providing services, and contacting you. Failure to provide accurate information may result in suspension or termination of your account.

3. Description of Services

3.1 Product Listings and E-Commerce

We provide an online store featuring fresh Vegetables. All products sold on our platform meet our quality standards and are branded under MRPurna.

4. User Conduct and Responsibilities

4.1 Responsible Use of Services

By using our services, you agree to do so responsibly and in compliance with all applicable laws, regulations, and these Terms.

4.2 Prohibited Activities

You agree not to:

Use the platform for unlawful, harmful, or fraudulent purposes.
Interfere with or disrupt the functionality of our services.
Attempt to gain unauthorized access to accounts, data, or systems.
Copy, modify, or distribute our content without permission.
Post or transmit any harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable material.

4.3 User-Generated Content Guidelines

If you submit reviews, comments, or any form of content:

You grant MRPurna a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content.
Your content must not violate laws or contain misleading or inappropriate material.
MRPurna reserves the right to remove or moderate any content deemed unfit.

4.6 Use of Platform for Personal & Non-Commercial Purposes Only

The MRPurna platform is intended solely for your personal and non-commercial use. You may not use the platform or its content for any business, resale, or commercial purposes without prior written approval.

5. Orders, Payments, and Transactions

5.1 Order Acceptance and Fulfillment

All orders placed are subject to acceptance and availability. We may cancel orders due to errors or fraud.

5.2 Pricing, Taxes, and Availability

All prices are in INR and may change without notice.

5.3 Payment Methods

We accept secure payment methods including cards, UPI, net banking, and wallets.

5.4 Refunds, Returns, and Cancellation Policy

Returns are not allowed once delivered due to perishable nature.
Refunds may be issued for wrong/missing/damaged items.
Report issues within 2 hours of delivery with proof.
Cancellations allowed only before packing.
Company may approve or reject refunds at its sole discretion.

6. Intellectual Property Rights

6.1 Ownership

All content belongs to MRPurna Private Limited and is protected by law.

6.2 Limited License

Users get limited, non-transferable access for personal use only.

6.3 Restrictions

No copying or reverse engineering
No bots or scraping
No mirroring platform

7. Privacy and Data Protection

Refer to our Privacy Policy.

8. Third-Party Services

We may use third-party services. We are not liable for their issues.

9. Disclaimers and Limitation of Liability

We are not responsible for misuse of services.

10. Indemnification

Violation of terms
Misuse of services
Violation of rights
User content issues

11. Account Termination

11.1 By User

You can terminate anytime.

11.2 By Company

Violation of terms
Fraud
Abuse
Chargebacks

11.3 Effects

Access revoked
Data retained as per law
Payments still due

12. Governing Law

Governed by laws of India. Jurisdiction: Gurugram, Haryana.

13. Grievance Redressal

Name: Mr. Yogesh Yadav

Email: info@mrpurna.com

Phone: +91-7053705317

14. Contact Information

Email: info@mrpurna.com

Phone: +91-7053705317

15. Updates

We may update these Terms periodically.